FAQs &
Enquiries
Find clear answers and get support as you explore the right help for your family.
Happier FamiliesBrighter Homes
01How do I apply for a domestic helper?
Complete the Domestic Helper Enquiry & Requirements Form or contact us on WhatsApp. We will discuss your household needs and the next steps.
02What services are available?
Trained Housemaid, Babysitter, Elderly Caretaker and Housekeeper services are available, subject to the agreed role and candidate suitability.
03Which countries do you recruit from?
We source candidates from Indonesia, the Philippines and Sri Lanka.
04How does the booking deposit work?
You can start with a RM1,000 booking deposit. The remaining balance is paid through agreed milestones as the application progresses. Contact us for the specific payment stages and terms.
05Can I review candidate biodata and arrange an interview?
After the booking deposit, the employer receives candidate biodata and may arrange an interview.
06How long does the process take?
The timeline depends on candidate availability, documents, approvals and applicable requirements in the source and placement countries.
07What documents should I prepare?
Requirements vary by application. Please contact our team or submit the enquiry form for the current document checklist.
08Can I ask about cancellation, refund or replacement terms?
Please contact us directly to discuss the terms that apply to your application before proceeding.
Need help with a specific question?
Contact us on WhatsApp or fill in the domestic helper enquiry form.